Frequently Asked Questions (FAQ)

ALL IMPORTANT QUESTIONS ANSWERED

What do I need to create an account?

An email and a good password. You can also use your Google Account to authenticate.

What do I need to start automated trading?

To start trading in the Hub you need to have an account on a crypto exchange platform such as Bitvavo or Binance and top up your account with funds that the bots can use to buy cryptos.

What is the minimum amount of funds I have to deposit to start trading?

You can start with the amount you want. However, every bot has a recommended beginning amount for best performance.

How can I stop a bot?

Login to your account. At the main page you will se all bots that are currently active. Simply click on De-activate Wallet to stop a bot from trading. The funds you have deposited will become immediately available in your wallet.

How do I withdraw my funds?

You need to go to your exchange and select the amount you wish to withdraw.

How much does it cost to use a bot?

Using the bots is free. However, you do pay a performance fee on the profits that our bots make for you.  The fee is automatically deducted from your profits. This is only when the bots are outperforming the market. No performance fee is charged if the market is down and you are making a loss.

My bot was deactivated. Now what?

Your question isn't here?

If your question isn’t answered here, please feel free to reach out to us. We are happy to answer your questions.